Seminars for the Winter Semester 2016/17
One of the key aspects of the Omni-Channel Lab is its active teaching role at the University of Münster. In the winter semester 2016/17, the Lab will offer seminars as part of the Bachelors and Masters programs, allowing students to engage with topics related to Omni-Channel CRM.
The project seminar in the Bachelor's program will enable eight students to assess different contact center software solutions. They will assess the general workflow and capabilities of the tools with regard to Omni-Channel CRM. The project started in October 2016, and the results will be presented by February 2017.
The seminar in the Master's program comprises six students focusing on stream clustering algorithms, which find patterns in a constant stream of new examples. Each student will explore, implement and evaluate one stream clustering algorithm.