Publications

Listed below are selected publications written by the researchers at the Omni-Channel Lab.

Besides peer-reviewed articles listed below, also practical publications have been published. These are

Kraume, Matzner, Stierle (2019): Robotic Process Automation und Process Mining - Herausforderungen und Chancen
Kraume, Voormanns, Zhong (2019): How a Global Customer Service Leader is Using a Reference Model to Structure Its Transformation While Remaining Fast and Agile

2019

Carnein, M., & Trautmann, H. (2019). Customer Segmentation Based on Transactional Data Using Stream Clustering. In Proceedings of the 23rd Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD '19), Macau, China, 280–292.
This publication in CRIS BibTeX

@inproceedings{CarneinT2019CustomerSegmentation,
  author = {Matthias Carnein and Heike Trautmann},
  title = {Customer Segmentation Based on Transactional Data Using Stream Clustering},
  booktitle = {Proceedings of the 23$^{rd}$ Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD '19)},
  pages = {280--292},
  year = {2019},
  address = {Macau, China},
  note = {Publication status: Published}
}

Homann, L., Martins, D., Vossen, G., & Kraume, K. (2019). Enhancing Traditional Recommender Systems via Social Communities. Vietnam Journal of Computer Science, 6. (Accepted)
This publication in CRIS BibTeX

@article{HomannMVK2019EnhancingTraditional,
  author = {Leschek Homann and Denis Martins and Gottfried Vossen and Karsten Kraume},
  title = {Enhancing Traditional Recommender Systems via Social Communities},
  journal = {Vietnam Journal of Computer Science},
  year = {2019},
  volume = {6},
  note = {Publication status: Accepted}
}

Carnein, M., & Trautmann, H. (2019). Optimizing Data Stream Representation: An Extensive Survey on Stream Clustering Algorithms. Business and Information Systems Engineering (BISE), 61(3), 277–297.
This publication in CRIS BibTeX

@article{CarneinT2019Optimizing,
  author = {Matthias Carnein and Heike Trautmann},
  title = {Optimizing Data Stream Representation: An Extensive Survey on Stream Clustering Algorithms},
  journal = {Business and Information Systems Engineering (BISE)},
  year = {2019},
  volume = {61},
  number = {3},
  pages = {277--297},
  note = {Publication status: Published}
}

2018

Carnein, M., & Trautmann, H. (2018). evoStream — Evolutionary Stream Clustering Utilizing Idle Times. Big Data Research, 14, 101–111.
This publication in CRIS BibTeX DOI

@article{CarneinT2018EvoStream,
  author = {Matthias Carnein and Heike Trautmann},
  title = {evoStream --- Evolutionary Stream Clustering Utilizing Idle Times},
  journal = {Big Data Research},
  year = {2018},
  volume = {14},
  pages = {101--111},
  doi = {10.1016/j.bdr.2018.05.005},
  note = {Publication status: Published}
}

Homann, L., Maleszka, B., Martins, D., & Vossen, G. (2018). A Generic Framework for Collaborative Filtering Based on Social Collective Recommendation. In Proceedings of the International Conference on Computational Collective Intelligence (ICCCI 2018), Bristol, UK. (Accepted)
This publication in CRIS BibTeX

@inproceedings{HomannMMV2018AGenericFramework,
  author = {Leschek Homann and Bernadetta Maleszka and Denis Martins and Gottfried Vossen},
  title = {A Generic Framework for Collaborative Filtering Based on Social Collective Recommendation},
  booktitle = {Proceedings of the International Conference on Computational Collective Intelligence (ICCCI 2018)},
  year = {2018},
  address = {Bristol, UK},
  note = {Publication status: Accepted}
}

Heuchert, M., Barann, B., Cordes, A.-K., & Becker, J. (2018). An IS Perspective on Omni-Channel Management along the Customer Journey: Development of an Entity-Relationship-Model and a Linkage Concept. In Proceedings of the Multikonferenz Wirtschaftsinformatik 2018, Lüneburg, Deutschland.
This publication in CRIS BibTeX Full text

@inproceedings{HeuchertBCB2018AnISPerspective,
  author = {Markus Heuchert and Benjamin Barann and Ann-Kristin Cordes and Jörg Becker},
  title = {An IS Perspective on Omni-Channel Management along the Customer Journey: Development of an Entity-Relationship-Model and a Linkage Concept},
  booktitle = {Proc. Multikonferenz Wirtschaftsinformatik 2018},
  year = {2018},
  address = {Lüneburg, Germany},
  url = {http://mkwi2018.leuphana.de/wp-content/uploads/MKWI_276.pdf},
  note = {Publication status: Published}
}

Heidekrüger, R., Heuchert, M., Clever, N., & Becker, J. (2018). Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018), Lüneburg, 386–397.
This publication in CRIS BibTeX

@inproceedings{HeidekruegerHCB2018TowardsAnOmniChannel,
  author = {Robert Heidekrüger and Markus Heuchert and Nico Clever and Jörg Becker},
  title = {Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry},
  booktitle = {Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018)},
  pages = {386--397},
  year = {2018},
  address = {Lüneburg},
  note = {Publication status: Published}
}

2017

Carnein, M., Assenmacher, D., & Trautmann, H. (2017). Stream Clustering of Chat Messages with Applications to Twitch Streams. In de Cesare, S., & Ulrich, F. (Eds.), Proceedings of the 36th International Conference on Conceptual Modeling (ER'17) (pp. 79–88). Springer International Publishing.
This publication in CRIS BibTeX DOI

@inproceedings{CarneinAT2017StreamClustering,
  author = {Matthias Carnein and Dennis Assenmacher and Heike Trautmann},
  title = {Stream Clustering of Chat Messages with Applications to Twitch Streams},
  booktitle = {Proceedings of the 36$^{th}$ International Conference on Conceptual Modeling (ER'17)},
  pages = {79--88},
  editor = {Sergio {de Cesare} and Frank Ulrich},
  year = {2017},
  publisher = {Springer International Publishing},
  address = {Valencia, Spain},
  isbn = {978-3-319-70625-2},
  doi = {10.1007/978-3-319-70625-2_8},
  note = {Publication status: Published}
}

Carnein, M., Heuchert, M., Homann, L., Trautmann, H., Vossen, G., Becker, J., & Kraume, K. (2017). Towards Efficient and Informative Omni-Channel Customer Relationship Management. In de Cesare, S., & Ulrich, F. (Eds.), Proceedings of the 36th International Conference on Conceptual Modeling (ER'17) (pp. 69–78). Lecture Notes in Computer Science: Vol. 10651. Springer International Publishing.
This publication in CRIS BibTeX DOI

@inproceedings{CarneinHHTVBK2017TowardsEfficient,
  author = {Matthias Carnein and Markus Heuchert and Leschek Homann and Heike Trautmann and Gottfried Vossen and Jörg Becker and Karsten Kraume},
  title = {Towards Efficient and Informative Omni-Channel Customer Relationship Management},
  booktitle = {Proceedings of the 36$^{th}$ International Conference on Conceptual Modeling (ER'17)},
  pages = {69--78},
  series = {Lecture Notes in Computer Science},
  volume = {10651},
  editor = {Sergio {de Cesare} and Frank Ulrich},
  year = {2017},
  publisher = {Springer International Publishing},
  address = {Valencia, Spain},
  isbn = {978-3-319-70625-2},
  doi = {10.1007/978-3-319-70625-2_7},
  note = {Publication status: Published}
}

Carnein, M., Assenmacher, D., & Trautmann, H. (2017). An Empirical Comparison of Stream Clustering Algorithms. In Proceedings of the ACM International Conference on Computing Frontiers (CF '17), Siena, Italy, 361–365.
This publication in CRIS BibTeX DOI

@inproceedings{CarneinAT2017AnEmpirical,
  author = {Matthias Carnein and Dennis Assenmacher and Heike Trautmann},
  title = {An Empirical Comparison of Stream Clustering Algorithms},
  booktitle = {Proceedings of the ACM International Conference on Computing Frontiers (CF '17)},
  pages = {361--365},
  year = {2017},
  address = {Siena, Italy},
  isbn = {978-1-4503-4487-6/17/05},
  doi = {10.1145/3075564.3078887},
  note = {Publication status: Published}
}

Carnein, M., Homann, L., Trautmann, H., Vossen, G., & Kraume, K. (2017). Customer Service in Social Media — An Empirical Study of the Airline Industry. In Bernhard, M. a. N. R. a. H. S. a. M. K. a. A. T. a. O. K. a. M. W. (Ed.), Proceedings of the 17th Conference on Database Systems for Business, Technology, and Web (BTW '17) (pp. 33–40). Lecture Notes in Informatics (LNI): Vol. P-266. Gesellschaft für Informatik.
This publication in CRIS BibTeX

@inproceedings{CarneinHTVK2017CustomerService,
  author = {Matthias Carnein and Leschek Homann and Heike Trautmann and Gottfried Vossen and Karsten Kraume},
  title = {Customer Service in Social Media --- An Empirical Study of the Airline Industry},
  booktitle = {Proceedings of the 17$^{th}$ Conference on Database Systems for Business, Technology, and Web (BTW '17)},
  pages = {33--40},
  series = {Lecture Notes in Informatics (LNI)},
  volume = {P-266},
  editor = {Mitschang and Norbert Ritter and Holger Schwarz and Meike Klettke and Andreas Thor and Oliver Kopp and Matthias Wieland Bernhard},
  year = {2017},
  publisher = {Gesellschaft für Informatik},
  address = {Stuttgart, Germany},
  issn = {978-3-88579-660-2},
  note = {Publication status: Published}
}

Trautmann, H., Vossen, G., Homann, L., Carnein, M., & Kraume, K. (2017). Challenges of Data Management and Analytics in Omni-Channel CRM. In Becker, J., Backhaus, K., Dugas, M., Hellingrath, B., Hoeren, T., Klein, S., Kuchen, H., Trautmann, H., & Vossen, G. (Eds.), ERCIS Working Papers: Vol. 28. Münster: European Research Center for Information Systems.
This publication in CRIS BibTeX

@techreport{TrautmannVHCK2017Challenges,
  author = {Heike Trautmann and Gottfried Vossen and Leschek Homann and Matthias Carnein and Karsten Kraume},
  title = {Challenges of Data Management and Analytics in Omni-Channel CRM},
  institution = {European Research Center for Information Systems},
  series = {ERCIS Working Papers},
  number = {28},
  volume = {28},
  editor = {J Becker and K Backhaus and M Dugas and B Hellingrath and T Hoeren and S Klein and H Kuchen and H Trautmann and G Vossen},
  year = {2017},
  address = {Münster},
  note = {Publication status: Published}
}

2016

Carnein, M., Schöttle, P., & Böhme, R. (2016). Telltale Watermarks for Counting JPEG Compressions. In Proceedings of the IS&T Electronic Imaging: Media Watermarking, Security, and Forensics (EI '16), San Francisco, CA, 1–10.
This publication in CRIS BibTeX DOI

@inproceedings{CarneinSB2016TelltaleWatermarks,
  author = {Matthias Carnein and Pascal Schöttle and Rainer Böhme},
  title = {Telltale Watermarks for Counting JPEG Compressions},
  booktitle = {Proceedings of the IS&T Electronic Imaging: Media Watermarking, Security, and Forensics (EI '16)},
  pages = {1--10},
  year = {2016},
  address = {San Francisco, CA},
  doi = {10.2352/ISSN.2470-1173.2016.8.MWSF-072},
  note = {Publication status: Published}
}

2015

Carnein, M., Schöttle, P., & Böhme, R. (2015). Forensics of High-Quality JPEG Images with Color Subsampling. In Proceedings of the IEEE International Workshop on Information Forensics and Security (WIFS '15), Rome, Italy, 1–6.
This publication in CRIS BibTeX DOI

@inproceedings{CarneinSB2015ForensicsOf,
  author = {Matthias Carnein and Pascal Schöttle and Rainer Böhme},
  title = {Forensics of High-Quality JPEG Images with Color Subsampling},
  booktitle = {Proceedings of the IEEE International Workshop on Information Forensics and Security (WIFS '15)},
  pages = {1--6},
  year = {2015},
  address = {Rome, Italy},
  doi = {10.1109/WIFS.2015.7368556},
  note = {Publication status: Published}
}

2014

Carnein, M., Schöttle, P., & Böhme, R. (2014). Predictable Rain? Steganalysis of Public-key Steganography Using Wet Paper Codes. In Unterweger, A., Uhl, A., Katzenbeisser, S., Kwitt, R., & Piva, A. (Eds.), Proceedings of the 2nd ACM Workshop on Information Hiding and Multimedia Security (IH & MMSec '14) (pp. 97–108). New York, NY, USA: ACM.
This publication in CRIS BibTeX DOI

@inproceedings{CarneinSB2014Predictable,
  author = {Matthias Carnein and Pascal Schöttle and Rainer Böhme},
  title = {Predictable Rain? Steganalysis of Public-key Steganography Using Wet Paper Codes},
  booktitle = {Proceedings of the 2$^{nd}$ ACM Workshop on Information Hiding and Multimedia Security (IH & MMSec '14)},
  pages = {97--108},
  editor = {Andreas Unterweger and Andreas Uhl and Stefan Katzenbeisser and Roland Kwitt and Alessandro Piva},
  year = {2014},
  publisher = {ACM},
  address = {New York, NY, USA},
  isbn = {978-1-4503-2647-6},
  doi = {10.1145/2600918.2600942},
  note = {Publication status: Published}
}

Carnein, M., Quiring, E., Haack, A., Möhring, A., & Becker, J. (2014). Laiengerechte Erzeugung von 3D-Animationen am Beispiel von textuellen Unfallbeschreibungen. In Proceedings of the 17th International Legal Informatics Symposium (IRIS '14), Salzburg, Austria, 473–480.
This publication in CRIS BibTeX Full text

@inproceedings{CarneinQHMB2014Laiengerechte,
  author = {Matthias Carnein and Erwin Quiring and Andreas Haack and Andreas Möhring and Jörg Becker},
  title = {Laiengerechte Erzeugung von 3D-Animationen am Beispiel von textuellen Unfallbeschreibungen},
  booktitle = {Proceedings of the 17$^{th}$ International Legal Informatics Symposium (IRIS '14)},
  pages = {473--480},
  editor = {Erich Schweighofer and Franz Kummer and Walter Hötzendorfer},
  year = {2014},
  address = {Salzburg, Austria},
  isbn = {978-3-85403-302-8},
  url = {http://jusletter-it.weblaw.ch/issues/2014/IRIS/2544.html},
  note = {Publication status: Published}
}