The rise of social media has an immense impact on society. Social media can facilitate public discourse and connects people from around the world. In addition, social media generates large amount of data in real time during disasters. This data can provide cucial information for first responders. However, social media also comes with important challenges and risks such as the rise of fake news and malicious social bots.
The new research project “RISE_SMA – Social Media Analytics for Society and Crises” addresses these chances and risks. SMA_RISE is an interdisciplinary, global network of excellent scholars and practitioners for Social Media Analysis (SMA) in crisis communication & society. Its goal is to enable knowledge sharing among international experts and to develop new solutions for the challenges in SMA. The programme has received funding from the European Union’s Horizon 2020 research and innovation programme.
In a recent interview, Professor Stefan Stieglitz from the University of Duisburg-Essen and Karsten Kraume from Arvato CRM Solutions discuss the importance and applications of Social Media Analaysis and the goal of RISE_SMA.
For more information, you can visit the press-release from the University of Duisbug-Essen.
In addition, the projects website is available at: https://social-media-analytics.org/