Arvato named as ‘a clear leader’ in global customer experience services
Arvato has been named as a leader in Everest Group’s Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017. The report recognized Arvato as a leader based on our market successes and our ability to deliver services to clients.
Katrina Menzigian, Vice president, Customer Experience Services research, said:
“Arvato CRM Solutions is a clear leader in the CXS space, with notable strengths in the scope of the customer experience spectrum that it addresses for its clients and the breadth of its global delivery footprint.”
In its overview, Everest Group specifically mentioned Arvato’s focus on innovation and its long-term partnership with ERCIS and the Omni-Channel Lab.
Karsten Kraume, CIO/CSO at Arvato CRM Solutions, said:
“We are proud to be recognized as a global leader by Everest Group, and delighted that they highlighted our innovative long-term partnership with the ERCIS Omni-Channel Lab. Our leadership position is proof of our ability to deliver exceptional levels of customer service, and underlines why some of the world’s most respected brands choose to work with us.”
Everest Group’s report is an annual piece of research into the world’s leading CCO service providers, ranking respondents on a comprehensive set of quantitative and qualitative criteria. Key factors in service delivery include technology and innovation, buyer feedback and scope.
Click here to read the full report.